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Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods listed on our website ( (our site)) to you.

Please read these terms and conditions carefully before ordering any goods from our site, once you tick the terms and conditions box on the checkout screens you are deemed to have agreed to and accepted these terms and conditions. You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions. If you have placed your order via the telephone, or in store you have agreed to these terms and conditions.
You should print a copy of these terms and conditions for future reference.
1. About Leader Floors and any derivative thereof is a site operated by Leader Online Limited trading as Leader Floors (we). We are registered in England and Wales under company number 05879831 and our registered office is at 103 Whitby Street South, Hartlepool, TS24 7LH. Our VAT number is 915 7065 22.
2. Eligibility to Purchase
a. All products on the website are available for sale to residents of the United Kingdom & the Republic of Ireland only. We do not deliver products to individuals outside of these territories.

b. In order to satisfy certain legal requirements and ensure that the delivery of the products can be made effectively and safely we need to be sure of certain pieces of information about you.

c. By placing an order through our site, you confirm and acknowledge that:
i. You are legally capable of entering into binding contracts.
ii. You are at least 18 years old.
3. Pricing
a. All prices are quoted as standard in UK Pounds Sterling exclusive of VAT at the prevailing rate and goods are sold under English law. Prices can be quoted in UK Pounds Sterling inclusive of VAT at the prevailing rate if the 'inc. VAT/ex. VAT Switch Prices' button is toggled on by yourself.

b. The price of any products will be as quoted on our site from time to time and included on your Order Acknowledgement, except in cases of obvious error.

c. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures, so that where a product’s correct price is less than our stated price we will charge the lower amount when dispatching the Goods to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.

d. Leader Online Limited will match the Price of any like-for-like Goods that you find for sale elsewhere on-line. Please refer to our Price Promise for full details on our price matching policies. Please note we reserve the right to refuse any price match where full information is not provided or cannot be substantiated.

e. Payment for all Goods can be by credit or debit card, bank transfer, or cheque. We accept payment with Visa, Delta, Mastercard & Switch. Where payment is made by way of credit or debit card, we will take payment from the relevant account at the point of order. We will not dispatch your order until we have received payment in full.
f. Only one discount code is applicable per order. This applies to ALL discount codes available on the website. Please contact us for further details.

4. Delivery
a. Delivery of all goods is subject to terms set out in our Delivery Policy.

b. All goods are shipped either by a professional distribution company or by our own vehicles. Orders can be collected by you from our store if preferred. Please select this option at the basket and all delivery charges will be removed from the final price. Please contact us if you wish to discuss this option.

c. All lead times for delivery are estimates only. Unless otherwise stated please allow up to 28 days for delivery of your goods. Please ensure that all delivery details are accurate as incorrect details could lead to delays in delivery. Whilst we make every effort to deliver goods within the estimated timescales, on occasion delays are unavoidable due to unforeseen factors.

d. We shall be under no liability for any delay or failure to deliver the goods within the estimated timescale. We recommend that you make arrangements for trades people to carry out any required work on your behalf only after you have received the goods.

e. We shall be under no liability for time spent due to time taken out of work while waiting for deliveries or any issues caused by an unfulfilled delivery, as unforeseen circumstances can sometimes cause delays.

f. If we are unable to make a delivery because delivery is refused or missed at the delivery address you may incur a re-delivery charge, as we have fulfilled our obligations to you.
5. Product Availability
a. We make every effort to offer only products, sizes and colours that are available and in stock with our suppliers. If a size or colour, or type of product is not available, we will notify you on receipt of your order and will reimburse your payment if you chose to cancel the order. We always recommend that you check availablility of the products with ourselves before purchase to avoid dissappointment.

b. Any products made to measure from information/measurements provided by the customer are non-returnable, as these special order items are often only suitable for use in the application they were created for.
6. How the Contract is Formed
a. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you upon dispatch of the goods to you. This will be done via an e-mail that confirms that the products have been dispatched (the 'Order Dispatch' email). The contract between us (Contract) will only be formed when we send you the 'Order Dispatch' email. If you do not receive an 'Order Acknowledgement' within 24 hours please contact us to ensure that your order has been received.

b. The Contract will relate only to those products whose dispatch we have confirmed in the 'Order Dispatch' email. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in your 'Order Dispatch' email.
7. Product Likeness, Images & Descriptions
a. Whilst we make every effort to ensure product likenesses, specifications and descriptions of our products online are as close as physically possible, often it can be difficult to fully capture a true to life likeness via photography. The technology used by each individual viewer may also lead to differences in the way images are displayed, which is fully outside of our control.

b. Descriptions are often provided to us by suppliers and while every effort will be made to ensure that product descriptions/specifications are as accurate as possible, occasionally slight discrepancies may occur. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the goods listed on our site may be incorrect. We cannot be held liable for any such problems which may arise due to image inaccuracies, descriptive errors or slight differences in true to life products than how they are portrayed online.
8. Returns & Exchanges
a. Should you decide to cancel your order or return the products you have ordered, you must notify us of the cancellation in writing. (by post to 103 Whitby Street South, Hartlepool, TS24 7LH or by email to marked “Returns”) This must be done within 14 working days of receipt of the goods.

b. Full details can be found in our Returns Policy.
9. Risk and Title
a. You will be responsible for the care of the goods once they are delivered (for example, you should store the goods securely and safely and you should insure the goods). We will not be responsible for any damage caused from incorrect storage.

b. Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
10. Fraud
a. As part of our stringent security checks, we are only able to deliver to the billing address if you place your order via the telephone. If your order is to be delivered to another address, then we request that you place your order via our website using both your billing address and delivery address.

b. We reserve the right to cancel or refuse any orders which fail or are flagged up by our security checks. All orders are subject to these checks as part of our order procedures. These checks are industry standard checks which are carried out by SagePay as part of our payment gateway. We will notify you of such rejections at the next point of contact.
11. Our right to vary these terms and conditions
a. These terms of sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

b. We have the right to revise and amend these terms of sale from time to time, for example to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

c. You will be subject to the policies and terms of sale in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Acknowledgement (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods).
12. General
a. If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and the rest of the terms of sale shall remain in force.

b. All contracts formed, sales made and legal disputes arising through the use of this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of our site.

c. These terms can conditions shall apply to all internet & telephone sales made by Leader Online Limited and by placing an order with us you are accepting these terms and conditions.

13. Payments
a. Our credit and debit card processing is carried out by SagePay.

b. Payment can be made online by Credit or Debit Card and PayPal. Payments can also be taken over the telephone by Credit or Debit Card, providing the billing & delivery address are the same.

c. If you have placed an order online which has failed the funds will not have been taken from your account. For more detailed information on this issue please Click Here.

d. All refunds must be returned via the original payment method. Please allow up to a maximum of 14 Days for the funds to return to your account.
If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.
If you have any further questions regarding any of these terms & conditions and or any of our policies, please contact us and we will be able to help.