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Important Terms & Conditions at Leader Floors

Terms & conditions

Leader Floors recommend that all customers please read these terms and conditions carefully before placing any orders on our website. Once you tick the terms and conditions box at the basket, you are understood to have read and accepted these terms and conditions. If you have placed your order via the telephone, or in store you have agreed to these terms and conditions.

'We' & 'us' refers to Leader Floors (www.leaderfloors.co.uk).

Disclaimer ▼

We reserve the right to change prices, specifications and displayed information without prior notice.

Whilst every effort is made to ensure that products are shown as true to life as possible, information including images, product descriptions, product specifications and even pricing can only be as accurate as the website, user hardware and user software allows. We recommend that customers who are ordering specialist products, special order items, or are generally unsure about an answer to a question speak with our team first before ordering. Our friendly product experts are on hand 6 days a week to answer all of your questions, so make sure to use our LiveChat, email, and telephone facilities and please speak to us before ordering if you're unsure.

Finally, we cannot 100% guarantee a colour match for a product from an image that is displayed online on our website. Displays and graphics hardware can produce slight variations in colours displayed and it's always difficult to ensure colours are accurately displayed on every display. The appearance of finished & unfinished floors are not warranted in any event. Natural variations of texture or colour of the timber aren't considered as defects.

Please speak to our team if you are unsure about any of the above information.

What if an item is out of stock? ▼

In the unlikely event that there is a problem with the stock of an item you have ordered, we reserve the right to send you a like for like product of a higher value as an alternative. If this is the case you will always be contacted to inform you first. If there is no like for like product we can send, we will contact you to discuss this and make every effort to help find you a suitable alternative option instead, if you wish for us to do so. Failing this you will of course be entitled to a full refund.

Due to the nature of our products, we often drop ship items direct from supplier. This means we rely upon regular stock updates from our suppliers to ensure our website is as accurate as possible. To avoid disappointment at the checkout, we always recommend you contact us before placing your order and we will be more than happy to check the stock of any items you wish to purchase.

Pricing policy ▼

All products on our website are priced in pounds sterling (unless an alternative currency is chosen) and include UK VAT at the current rate. This can be changed to display US Dollar prices, or Euros by using the toggle switch in the top right of the page.

Our website contains a huge number of high quality products and despite our best efforts there is always a small possibility that some goods may contain errors. Whilst we make every effort to ensure that mistakes are kept to a minimum, our products are hand-priced, to ensure we offer unbeatable value, but this means there is also room for human error.
 
If you find any information which you believe to be incorrect, please inform our team and we will have the mistake corrected right away.
 
The price of any products will be as quoted in your order acknowledgement email, except in cases of obvious error. If a product is incorrectly priced on the website, then we will contact you to notify you of the error, offering a solution to the issue. Where a product's correct price is lower than the price displayed on the website, we will charge the lower amount and reimburse the funds back to your account when dispatching the goods to you. If a product's correct price is higher than the price displayed on the website, then we will contact you with an offer to pay the remaining amount, or will reject the order and reimburse all funds back into your account.
 
Only one discount code is applicable per order. Discounts are not applicable for use with sale items which are already discounted/at a reduced price. This applies to all running promotions and discount codes on the website.

Available payment methods ▼

Payment for all goods can be made by credit or debit card, bank transfer (BACS), PayPal, Amazon Payments, Deko Finance or cheque. All of these options are currently available at the checkout when you have added items into your basket.
 
Please do not email your card details to us. Nobody from Leader Floors will ever request details via an email and we are not responsible for the security of your details if they are sent this way. The security of your details is very important to us.
 
If we suspect an order to be fraudulent in any way, then we reserve the right to reject the order. We cannot refund any orders which are flagged by our system as fraudulent and will forward all details to the relevant authorities.
 
Credit card and Identity fraud is illegal and will lead to prosecution in all cases.

When will your payment be taken? ▼

Your card will be debited when your order is placed and successful, (with the exception of Deko Finance & Amazon Payments) as is the case with most other online and high street stores. These funds are subject to the banking system and though we do not receive the funds immediately, we will still honour the order and arrange for dispatch in line with the product lead times on site.

In the unlikely event that we are unable to supply any item, you will be entitled to a full refund to your card for the full value of the order. This refund will be actioned in accordance with our returns & refunds policy.

For Deko orders, we only require the chosen deposit to be paid before the order can be processed. Once we dispatch the goods to you the order is marked as fulfilled, your first monthly payment will be approximately 30 days from this date. Full details are given when the order is placed.

For Amazon Payment orders, we will collect payment from your Amazon payment wallet as soon as the items are dispatched.

Registering with Leader Floors ▼

When purchasing goods online from our website, we require all customers to register a few selected details shown on the registration page. These details are used as part of our fraud screening procedures, which all orders are subject to. This helps us to protect both yourself and us from fraudulent transactions and ensures our website is 100% secure. For full details on what information is stored by us please refer to our privacy policy.

No card details are ever stored by Leader Floors.

Delivery of your goods ▼

We always endeavour to dispatch goods so that delivery can be made within the agreed time frame, but we cannot be held responsible for external factors which may affect delivery. These factors can sometimes be beyond our control. Please allow up to a maximum of 28 working days for delivery to be made.
 
For full details of your delivery or the delivery services we can offer, please see our delivery service page.

Returns & refunds ▼

If you have any issues with your order on arrival, you will be entitled to an exchange, replacement or a full refund upon confirmation that there is a fault. Where necessary, we will arrange to collect the faulty items and replace as quick as possible.
 
All of our orders have a 30 day money back guarantee as standard. You have the right to cancel without giving a reason for 30 days from the point when you receive your full order.
 
All refunds must be returned via the original payment method. Please allow up to a maximum of 14 days for the funds to return to your account. We offer full terms and conditions on any returns/cancellations and refunds on our returns & refunds page.
 
Leader Floors reserves the right to vary these terms and conditions of sale from time to time.

Further Information

www.leaderfloors.co.uk is a site owned & operated by Leader Online Limited, trading as Leader Floors. We are registered in England and Wales under company number 05879831, our UK VAT number is 915 7065 22 and our registered office is;

Leader Floors - 103 Whitby Street South, Hartlepool, TS24 7LH

We recommend that all customers take time to carefully read and fully understand their responsibilities with regards to these terms & conditions, as by ordering from our website, you are deemed to have accepted the responsibilities in line with these terms.

Please feel free to print a copy for your own future reference.

PLEASE NOTE: THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR CONSUMER RIGHTS, COVERED UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS.
 
Copyright Leader Floors 2017
 
If you have any more questions, please don't hesitate to contact us.
Our Terms & conditions | Leader Floors
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