Leader Floors recommend that all customers please read these terms and conditions carefully before placing any orders on our website. Once you tick the terms and conditions box at the basket, you are understood to have read and accepted these terms and conditions. If you have placed your order via the telephone, or in store you have agreed to these terms and conditions.
'We' & 'us' refers to Leader Floors (www.leaderfloors.co.uk).
We reserve the right to change prices, specifications and displayed information without prior notice.
Whilst every effort is made to ensure that products are shown as true to life as possible, information including images, product descriptions, product specifications and even pricing can only be as accurate as the website, user hardware and user software allows. We recommend that customers who are ordering specialist products, special order items, or are generally unsure about an answer to a question speak with our team first before ordering. Our friendly product experts are on hand 6 days a week to answer all of your questions, so make sure to use our LiveChat, email, and telephone facilities and please speak to us before ordering if you're unsure.
Finally, we cannot 100% guarantee a colour match for a product from an image that is displayed online on our website. Displays and graphics hardware can produce slight variations in colours displayed and it's always difficult to ensure colours are accurately displayed on every display. The appearance of finished & unfinished floors are not warranted in any event. Natural variations of texture or colour of the timber aren't considered as defects.
Please speak to our team if you are unsure about any of the above information.
In the unlikely event that there is a problem with the stock of an item you have ordered, we reserve the right to send you a like for like product of a higher value as an alternative. If this is the case you will always be contacted to inform you first. If there is no like for like product we can send, we will contact you to discuss this and make every effort to help find you a suitable alternative option instead, if you wish for us to do so. Failing this you will of course be entitled to a full refund.
Due to the nature of our products, we often drop ship items direct from supplier. This means we rely upon regular stock updates from our suppliers to ensure our website is as accurate as possible. To avoid disappointment at the checkout, we always recommend you contact us before placing your order and we will be more than happy to check the stock of any items you wish to purchase.
All products on our website are priced in pounds sterling (unless an alternative currency is chosen) and include UK VAT at the current rate. This can be changed to display US Dollar prices, or Euros by using the toggle switch in the top right of the page.
Your card will be debited when your order is placed and successful, (with the exception of Deko Finance & Amazon Payments) as is the case with most other online and high street stores. These funds are subject to the banking system and though we do not receive the funds immediately, we will still honour the order and arrange for dispatch in line with the product lead times on site.
In the unlikely event that we are unable to supply any item, you will be entitled to a full refund to your card for the full value of the order. This refund will be actioned in accordance with our returns & refunds policy.
For Deko orders, we only require the chosen deposit to be paid before the order can be processed. Once we dispatch the goods to you the order is marked as fulfilled, your first monthly payment will be approximately 30 days from this date. Full details are given when the order is placed.
For Amazon Payment orders, we will collect payment from your Amazon payment wallet as soon as the items are dispatched.
When purchasing goods online from our website, we require all customers to register a few selected details shown on the registration page. These details are used as part of our fraud screening procedures, which all orders are subject to. This helps us to protect both yourself and us from fraudulent transactions and ensures our website is 100% secure. For full details on what information is stored by us please refer to our privacy policy.
No card details are ever stored by Leader Floors.
Why not show us exactly how you've styled our products in your home. We'd love you to share your pictures using #leaderhome and/or #leaderstores, or by tagging our accounts @leaderstores on all of our social media platforms such as Instagram, Facebook, Pinterest & Twitter.
Upload your photo on Instagram, Facebook, Pinterest or Twitter and make sure to tag us! Before we repost or use your photo, we'll ask for your permission, we may even feature you on our website or social accounts, or other marketing channels. Please reply with #yesLEADER to offer your permission and agree to these terms & conditions and our privacy policy - we'll link back to your social media account when we share your image on our social media channels. Not only will you help others in making a decision when purchasing by showing design inspiration ideas, you will also be showcasing your new products and helping people to make decisions.
By agreeing to our terms for customer image usage we will have the rights to use your image on one or more of the following platforms/channels:
Leader may edit and alter the images and are under no obligation to use any of the images you choose to upload.
By replying #yesLEADER, you agree to all terms & conditions listed above and our privacy policy. You own all rights in the photo uploaded and you grand the right to Leader to use the image on our channels without a license fee.
If you believe an image that has been uploaded to our website is not appropriate or we do not have permission for use (e.g. trademark or copyright) then please report this to us by sending us an email at ecommerce@leadergroup.co.uk.
Please note, we're able to remove photographs from any of Leader's websites and our social media pages, but we're not able to remove any photographs shared on third party sites which are not under our control/management.
Further Information
www.leaderfloors.co.uk is a site owned & operated by Leader Online Limited, trading as Leader Floors. We are registered in England and Wales under company number 05879831, our UK VAT number is 915 7065 22 and our registered office is;
Leader Floors - 103 Whitby Street South, Hartlepool, TS24 7LH
We recommend that all customers take time to carefully read and fully understand their responsibilities with regards to these terms & conditions, as by ordering from our website, you are deemed to have accepted the responsibilities in line with these terms.
If you have a complaint or would like to escalate an issue to the management team at Leader, please email complaints@leadergroup.co.uk and we'll aim to get back to you within 24 hours with a response.
