Terms & conditions

Leader Floors recommend that all customers please read these terms and conditions carefully before placing any orders on our website. Once you tick the terms and conditions box at the basket, you are understood to have read and accepted these terms and conditions. If you have placed your order via the telephone, or in store you have agreed to these terms and conditions.

'We' & 'us' refers to Leader Floors (www.leaderfloors.co.uk).

We reserve the right to change prices, specifications and displayed information without prior notice.

Whilst every effort is made to ensure that products are shown as true to life as possible, information including images, product descriptions, product specifications and even pricing can only be as accurate as the website, user hardware and user software allows. We recommend that customers who are ordering specialist products, special order items, or are generally unsure about an answer to a question speak with our team first before ordering. Our friendly product experts are on hand 6 days a week to answer all of your questions, so make sure to use our LiveChat, email, and telephone facilities and please speak to us before ordering if you're unsure.

Finally, we cannot 100% guarantee a colour match for a product from an image that is displayed online on our website. Displays and graphics hardware can produce slight variations in colours displayed and it's always difficult to ensure colours are accurately displayed on every display. The appearance of finished & unfinished floors are not warranted in any event. Natural variations of texture or colour of the timber aren't considered as defects.

Please speak to our team if you are unsure about any of the above information.

In the unlikely event that there is a problem with the stock of an item you have ordered, we reserve the right to send you a like for like product of a higher value as an alternative. If this is the case you will always be contacted to inform you first. If there is no like for like product we can send, we will contact you to discuss this and make every effort to help find you a suitable alternative option instead, if you wish for us to do so. Failing this you will of course be entitled to a full refund.

Due to the nature of our products, we often drop ship items direct from supplier. This means we rely upon regular stock updates from our suppliers to ensure our website is as accurate as possible. To avoid disappointment at the checkout, we always recommend you contact us before placing your order and we will be more than happy to check the stock of any items you wish to purchase.

All products on our website are priced in pounds sterling (unless an alternative currency is chosen) and include UK VAT at the current rate. This can be changed to display US Dollar prices, or Euros by using the toggle switch in the top right of the page.

Our website contains a huge number of high quality products and despite our best efforts there is always a small possibility that some goods may contain errors. Whilst we make every effort to ensure that mistakes are kept to a minimum, our products are hand-priced, to ensure we offer unbeatable value, but this means there is also room for human error.

If you find any information which you believe to be incorrect, please inform our team and we will have the mistake corrected right away.

The price of any products will be as quoted in your order acknowledgement email, except in cases of obvious error. If a product is incorrectly priced on the website, then we will contact you to notify you of the error, offering a solution to the issue. Where a product's correct price is lower than the price displayed on the website, we will charge the lower amount and reimburse the funds back to your account when dispatching the goods to you. If a product's correct price is higher than the price displayed on the website, then we will contact you with an offer to pay the remaining amount, or will reject the order and reimburse all funds back into your account.

Only one discount code is applicable per order. Discounts are not applicable for use with sale items which are already discounted/at a reduced price. This applies to all running promotions and discount codes on the website. Due to a different pricing structure issued by the lender, we cannot accept discount codes with finance orders. If you require more information then please contact us.

Payment for all goods can be made by credit or debit card via Klarna, PayPal, Amazon Payments, Klarna finance, bank transfer (BACS) or cheque. All of these options are currently available at the checkout when you have added items into your basket. Please do not email your card details to us. Nobody from Leader Floors will ever request details via an email and we are not responsible for the security of your details if they are sent this way. The security of your details is very important to us.

If we suspect an order to be fraudulent in any way, then we reserve the right to reject the order. We cannot refund any orders which are flagged by our system as fraudulent and will forward all details to the relevant authorities.

Credit card and Identity fraud is illegal and will lead to prosecution in all cases.

Klarna x Leader checkout

We're partnered with Klarna to provide a 'Smoooth' checkout experience when shopping online with Leader. Simply add your items to the basket and you'll be prompted with a choice of four payment methods provided by Klarna when checking out. Klarna are a payment provider from Sweden, and have branched out across the globe, offering a fantastic new way to pay for your goods. Klarna provide Smoooth payments to more than 100,000 online stores & have processed orders for over 60 million trusted customers worldwide.

- What do I need to provide when I make a purchase?

If you want to make a purchase using Klarna, you will need to provide your mobile phone number and email address. This is a requirement in case we need to reach you, from order details, to dispatch right through to payment. All statements will be sent to your email and you can easily manage this with the Klarna mobile app. It's really important you provide us with the correct contact details, as any late payments may be subject to late payment fees and we cannot be held responsible if you entered details incorrectly at the time of ordering.

- Will a credit check take place?

Klarna use soft-searches or "unrecorded enquiries" to check affordability and find out what payment methods to offer you. These soft-searches do not leave a footprint and do not affect your credit score, therefore are not visible to other lenders. All payment information is processed securely by Klarna, no card details are transferred to, or held by Leader. All transactions use the latest industry standard security protocols and are placed via secure connection, the safest way to pay online.

We offer four payment methods from Klarna on our website. Details of these payment methods can be read below;

Pay Later (30 days)

Get your goods today and pay up to 30 days later. It really is that simple! Once your order is confirmed, you will receive an email with payment instructions within two days from Klarna (alternatively you can download the Apple/Android app and manage your Klarna account there!). You have up to 30 days to pay for your goods. This payment is offered, at your convenience, with no extra cost. You can pay via any UK credit or debit card.

Pay Later (in 3 installments)

Pay Later in 3 allows you to spread the cost of your purchase over 3 equal payments. The payment for each installment will automatically be collected from the debit or credit card you entered when checking out. Your first installment will be collected when your order is confirmed and then installments 2 and 3 will be scheduled for 30 & 60 days later, respectively.

Slice It

We also offer an integrated finance solution from Klarna called Slice It. You can spread the cost of your order over 6, 9, 10, 12, 24 & 48 months either interest free. For full details see our Slice It with Klarna page here.

Klarna: Pay Later FAQ's.

- Am I eligible for Pay Later?

To use Pay Later, you must be at least 18 years old and while this option is widely promoted from Klarna and ourselves, Pay Later is subject to your financial circumstances. When choosing to checkout with Pay Later, our assessment will not affect your credit rating.

- How can I increase my chances of being accepted for Klarna Pay Later?

Klarna is unique and Pay Later based on a number of factors, such as order value, purchase history & item availability. If you would like to use our Pay Later option, you can help to improve your chances of being offered & accepted for Pay Later by ensuring you provide accurate address details and your full name, shipping to your registered billing address also helps.

- Can I pay my Pay Later order before the due date?

Yes! You can pay for your Pay Later order at any time after you receive the first payment email from Klarna. Just follow the instructions on the email or use the app to make your secure payment.

- Have you received my payment?

If you choose to checkout as normal with a credit/debit card payment, we will confirm your order immediately. However, if you use Pay Later, Klarna will send a payment confirmation to the email address entered on your order details. If you have made a payment but not received your confirmation email yet, never panic. You can check online or via the app to see the latest status of your order.

- I've received my statement, but not my goods.

You have 30 days to pay, so you don't need to pay right away. If your due date is near and your goods have still not arrived, please contact us and we'll check on delivery for you. Some items are offered on longer delivery times, so this can be perfectly normal - you will be made aware if this is the case.

Smoooth Payments with Klarna | Leader Floors

Your card will be debited when your order is placed and successful, (with the exception of Deko Finance & Amazon Payments) as is the case with most other online and high street stores. These funds are subject to the banking system and though we do not receive the funds immediately, we will still honour the order and arrange for dispatch in line with the product lead times on site.

In the unlikely event that we are unable to supply any item, you will be entitled to a full refund to your card for the full value of the order. This refund will be actioned in accordance with our returns & refunds policy.

For Deko orders, we only require the chosen deposit to be paid before the order can be processed. Once we dispatch the goods to you the order is marked as fulfilled, your first monthly payment will be approximately 30 days from this date. Full details are given when the order is placed.

For Amazon Payment orders, we will collect payment from your Amazon payment wallet as soon as the items are dispatched.

When purchasing goods online from our website, we require all customers to register a few selected details shown on the registration page. These details are used as part of our fraud screening procedures, which all orders are subject to. This helps us to protect both yourself and us from fraudulent transactions and ensures our website is 100% secure. For full details on what information is stored by us please refer to our privacy policy.

No card details are ever stored by Leader Floors.

We always endeavour to dispatch goods so that delivery can be made within the agreed time frame, but we cannot be held responsible for external factors which may affect delivery. These factors can sometimes be beyond our control. Please allow up to a maximum of 28 working days for delivery to be made.

For full details of your delivery or the delivery services we can offer, please see our delivery service page.

If you have any issues with your order on arrival, you will be entitled to an exchange, replacement or a full refund upon confirmation that there is a fault. Where necessary, we will arrange to collect the faulty items and replace as quick as possible.

All of our orders have a 30 day money back guarantee as standard. You have the right to cancel without giving a reason for 30 days from the point when you receive your full order.

All refunds must be returned via the original payment method. Please allow up to a maximum of 14 days for the funds to return to your account. We offer full terms and conditions on any returns/cancellations and refunds on our returns & refunds page.

Leader Floors reserves the right to vary these terms and conditions of sale from time to time.

Why not show us exactly how you've styled our products in your home. We'd love you to share your pictures using #leaderhome and/or #leaderstores, or by tagging our accounts @leaderstores on all of our social media platforms such as Instagram, Facebook, Pinterest & Twitter.

Upload your photo on Instagram, Facebook, Pinterest or Twitter and make sure to tag us! Before we repost or use your photo, we'll ask for your permission, we may even feature you on our website or social accounts, or other marketing channels. Please reply with #yesLEADER to offer your permission and agree to these terms & conditions and our privacy policy - we'll link back to your social media account when we share your image on our social media channels. Not only will you help others in making a decision when purchasing by showing design inspiration ideas, you will also be showcasing your new products and helping people to make decisions.

By agreeing to our terms for customer image usage we will have the rights to use your image on one or more of the following platforms/channels:

Our websites
Social media accounts
Editorial and advertising content
Printed media
Other PR and marketing (blog posts, online editorial content & press releases etc)

Leader may edit and alter the images and are under no obligation to use any of the images you choose to upload.

By replying #yesLEADER, you agree to all terms & conditions listed above and our privacy policy. You own all rights in the photo uploaded and you grand the right to Leader to use the image on our channels without a license fee.

If you believe an image that has been uploaded to our website is not appropriate or we do not have permission for use (e.g. trademark or copyright) then please report this to us by sending us an email at ecommerce@leadergroup.co.uk.

Please note, we're able to remove photographs from any of Leader's websites and our social media pages, but we're not able to remove any photographs shared on third party sites which are not under our control/management.

Further Information

www.leaderfloors.co.uk is a site owned & operated by Leader Online Limited, trading as Leader Floors. We are registered in England and Wales under company number 05879831, our UK VAT number is 915 7065 22 and our registered office is;

Leader Floors - 103 Whitby Street South, Hartlepool, TS24 7LH

We recommend that all customers take time to carefully read and fully understand their responsibilities with regards to these terms & conditions, as by ordering from our website, you are deemed to have accepted the responsibilities in line with these terms.

If you have a complaint or would like to escalate an issue to the management team at Leader, please email complaints@leadergroup.co.uk and we'll aim to get back to you within 24 hours with a response.

Please feel free to print a copy for your own future reference.

PLEASE NOTE: THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR CONSUMER RIGHTS, COVERED UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS.

If you have any more questions, please don't hesitate to contact us.

Terms & conditions

Disclaimer ▼

What if an item is out of stock? ▼

Pricing policy ▼

Available payment methods ▼

Klarna x Leader checkout

Pay Later (30 days)

Pay Later (in 3 installments)

Slice It

Klarna: Pay Later FAQ's.

When will your payment be taken? ▼

Registering with Leader Floors ▼

Delivery of your goods ▼

Returns & refunds ▼

Customer Image Usage ▼