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Returns Policy

At Leader Floors we believe that you will be fully satisfied once your order arrives, however, we do understand that when purchasing from the internet it is not always possible to know exactly how a product will look, without seeing it first.

This is why Leader Floors operates a 14 Day, No Hassle Returns Policy on all orders.
 
Our 14 day, no hassle returns policy applies to all orders and ensures that if you are not fully satisfied with your products for any reason at all, we are happy to accept them back and offer you a full refund.
 
Returning the goods if you have changed your mind or just want to cancel;
  1. If you live in the United Kingdom, distance selling regulations state that you have a right to cancel your order up to a maximum of 14 days after receiving the goods.
  2. Goods should be sent back in the original packaging within 14 days of receipt. (Certain special order items may be excluded, please check before purchasing.)
  3. All goods must be inspected for defects, damage or missing items as stated in our Delivery Policy (Under 'Checking your order') and all issues reported within 24 hours of receiving the goods.
  4. We request that you email cancellations@leadergroup.co.uk within 14 days of receipt with your wish to cancel and your reason for returning the order.
  5. All goods must be returned safely and securely, packaged and in the same condition in which they were received.
  6. When returning goods, you are under a legal duty to not use the goods and to take care of them. This includes all packaging and the product. Care must be taken to ensure the goods remain in the best possible condition.
  7. Goods made to a customer's specific requirements or otherwise named "special order items" may be exempt from returns. Always check with our sales team before ordering. (This point does not apply to faulty or damaged goods).
  8. If we do not receive the goods back to us within 14 days of your cancellation notice, we will consier the goods to be 'accepted' and the order fulfilled.
  9. Refunds will be processed within 72 hours of the items being received back to us.
 
Returning the goods if they are deemed faulty or damaged;
  1. All goods must be inspected for defects, damage or missing items as stated in our Delivery Policy (Under 'Checking your order') and all issues reported within 24 hours of receiving the goods.
  2. We request that you email cancellations@leadergroup.co.uk within your wish to cancel and the reason why. We may request that you send photographic evidence of the damage/fault, which we can then forward on to the courier or supplier. We will then arrange to collect the goods from you at a suitable time and date.
  3. If you require us to replace the product, we will arrange for a it to be delivered and the original product is returned at the same time. Unfortunately a replacement may revert the order back to the original lead time.
  4. Goods cannot be returned as damaged or faulty following installation or fitting. Once fitted they are deemed to be 'accepted' and are exempt from this policy. This point does not apply where the defect/fault was not ascertainable until after installation. We may be required to send out an agent to inspect the products before returning and refunding.
  5. We reserve the right to request all faulty/damaged goods are to be returned to us to aid our claims process with the manufacturer/courier.
  6. When returning goods, you are under a legal duty to not use the goods and to take care of them. This includes all packaging and the product. Care must be taken to ensure the goods remain in the best possible condition.
  7. Refunds will be processed within 72 hours of the items being received back to us.
All goods are inspected thoroughly before packaging and dispatching, and are deemed to be in perfect grade 'A', saleable condition before we dispatch.
 
If you have any further queries, please Contact Us and we will be happy to help.