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No-nonsense returns on all orders at Leader Floors

We understand that sometimes our customers may need to make a return and we’re here to make the process as simple as possible. Our 14 day returns guarantee has you covered.

I need to make a return; How does it work?

We allow a 14-day cooling off period in which you can notify us of your intention to return the item(s), and a further 14-days from this point to send the items back to us. Your refund will be sent to the same payment method that you used to place the order.

If your unwanted goods were received outside of our 14-day cooling off period, we may be willing to authorise an extended period in which you can return the goods. 

Please note: Products must be returned in a new & unused condition, preferably in their original packaging.

Who is responsible?

I've changed my mind
My goods are faulty/damaged

After your return has been processed.

Your refund