If you're purchasing new flooring and are worried about having to save in order to be able to afford the floor you really want, then our online finance packages might just be perfect for you. Our consumer finance packages have been shaped to offer you a more manageable way to pay for your new floor. Leader Floors has teamed up with online payment provider Close Brothers Retail Finance, to offer you an alternative payment method for all of our products when ordering with us. Leader Floors is regulated by the Financial Conduct Authority (FCA) for all consumer credit related activities, so you can shop safely and securely when using our website.
Purchasing online can be a daunting task, especially when large sums of money are involved or you don't have much experience when shopping online. Our Close Brothers Retail Finance options are designed to offer customers that extra little bit of security when ordering, with the added benefit of spreading the cost into more manageable monthly payments, rather than having to pay a huge one off lump sum.
Close Brothers are quite simply the leading UK provider of online finance, with better technology than anyone else. This helps to completely smooth the process when ordering online via our website & with Close Brothers. Just a few of the positives of using Close Brothers at Leader Floors which you won't get anywhere else;
Leader Floors are regulated by the Financial Conduct Authority (FCA), who are the UK governing body concerning consumer credit related activities. Finance is available on the majority of our products which can be ordered via our website with a number of different finance options available to our customers.
If you're interested in our finance options, please continue to read below and find out more about finance at Leader Floors.
When purchasing via fiance at Leader Floors, you have the control to shape your finance package in any way you want. Whether you're buying three packs or three hundred, we've got the perfect finance solution for you. Our easy to use finance builder ensures you can tailor each aspect of your finance, from the deposit you pay to the repayment term - all without leaving our website.
Choose your deposit
Go big or go small, it's entirely up to you. All we ask for is a minimum payment of 10% deposit with all finance orders. If you want to pay more then you can, up to a maximum of 50% deposit.
Choose your repayment period
As with the deposit, you can either choose to pay back your finance over just a short period, or over a longer period. Choose from anywhere between 6 months right up to 48 months (4 years).
The finance builder in the checkout on our website allows you to quickly calculate your costs and will let you know exactly how much your monthly repayments will be. As finance is now available on almost all of our products you can order from hundreds of different products types and still apply for finance. As long as your order total reaches the minimum value of £300, then you will be able to apply for finance on our website.
What payment plans are available?
We offer 6, 9, 10 & 12 months interest free credit & 24, 36 & 48 months interest bearing credit to all customers who spend at least the minimum purchase amount listed in the table below (After deducting a minimum 10% deposit of the total goods value). Note: Alternative finance terms may be offered to you if your initial selected term is declined.
Our payment plan options available online are as follows:
|Duration||Minimum Purchase*||Monthly Payments||APR (Annual Percentage Rate)||Minimum Deposit||Maximum Deposit|
Interest Free 6 Months 0% APR
|Interest Free 9 Months 0% APR||£400||9||0%||10%||50%|
|Interest Free 10 Months 0% APR||£500||10||0%||10%||50%|
|Interest Free 12 Months 0% APR||£500||12||0%||10%||50%|
|Interest Bearing 18 Months 14.9% APR||£300||18||14.9%||10%||50%|
|Interest Bearing 24 Months 14.9% APR||£300||24||14.9%||10%||50%|
|Interest Bearing 36 Months 14.9% APR||£750||36||14.9%||10%||50%|
|Interest Bearing 48 Months 14.9% APR||£750||48||14.9%||10%||50%|
*After deducting a minimum 10% deposit of the total goods value.
Applying for finance on our website couldn't be easier.
At the checkout page, as long as your order total is over at least £300 then you will see the 'Apply for Finance' payment button in green, which is just underneath the 'Proceed to Payment' button (Displayed on the right ->).
When ordering via finance, you will be redirected to a Close Brothers window, which is the beginning of the application process. Simply fill in each field and question, with accurate information and your application can be complete in around 10 minutes.
You'll be given your instant decision (Okay, not instant but 4 seconds is pretty quick if you ask me!).
Once accepted you will be redirected to pay the deposit which you have chosen. This can be done immediately, or at a later date - via an email/SMS text link to complete the payment.
When you have paid the deposit, your order will be marked as approved and we can then complete the order & dispatch the goods out to you.
See, how easy does that sound!
The tables below are example repayment agreements, with one interest free example and one interest bearing. These will give you a rough guide to a typical repayment plan whether you choose to go for interest free finance over a shorter term, or interest bearing over a long repayment term.
It's important to remember that these repayment plans are only examples, for an accurate repayment plan tailored to the products which you would like to order, you can simply add the products to the basket, proceed to payment and when selecting apply for finance can then tailor the repayment plan to your own needs. If you would prefer us to provide you with the information first, then just give us a call or email our customer services team and we'll be able to provide all the information you require immediately either on the phone or via email. If you would prefer to speak to a sales representative face-to-face, why not pop into our local store in Hartlepool and have a chat with us in person.
Example 6 month interest free plan
|Finance||6 Months Interest Free (0% APR)|
|10 % Deposit||£30.00|
|APR (Interest Paid)||0%|
|Monthly Installments||6 months|
|Total Amount Payable||£300.00|
|Loan Cost||£0 - Free|
Example 12 month interest free plan
|Finance||12 Months Interest Free (0% APR)|
|10 % Deposit||£50.00|
|APR (Interest Paid)||0%|
|Monthly Installments||12 months|
|Total Amount Payable||£500.00|
|Loan Cost||£0 - Free|
Example 48 month 14.9% APR plan
|Finance||48 Months Interest Bearing (14.9% APR)|
|10 % Deposit||£30.00|
|APR (Interest Paid)||14.9%|
|Monthly Installments||48 months|
|Total Amount Payable||£344.70|
To qualify for Close Brothers Retail Finance
When ordering from our site, you usually meet most of the requirements for Close Brothers anyway, as we have some basic terms & conditions which you must already adhere to. When ordering from Close Brothers, the lender stipulates that;
If you apply for finance and do not meet the above criteria, then you are highly likely to be pre-declined part-way through the process. We recommend you do not input multiple finance applications as multiple decisions can affect your credit rating. Please speak with Leader Floors before applying if you're unsure about any of the above information. We can provide free advice about your application and even help you complete part of the process over the telephone or in-store.
If you're still unsure on any of the above information, then please ask our friendly customer services team, who can be called during office hours on 01429 241 270, contacted here, or just click the button below to email us directly.
We always endeavour to respond to every email within 24 hours.
As you can expect, we often get a lot of questions about finance orders placed with us. If you have a question and don't see it answered below, then just contact us and we'll be happy to help.
What happens after I'm accepted?
Once you are accepted during the application process, you will be asked to pay your chosen deposit amount. We ask that all customers pay this as soon as possible when applying as we cannot process an order until the deposit has been settled. Once paid we will be able to continue with the order and ship your goods when available. If you need us to resend a deposit payment link, simply speak to our customer services team and we'll be able to do so immediately via email and SMS text message - this way you can complete the payment on the move should you prefer.
How do I make my repayments?
All monthly repayments will be taken by direct debit from your bank account. This is setup during the application process. Your finance agreement starts from the moment you receive your order confirmation details (when your order is completed and deposit paid). However, your first repayment does not take place until 30 days after your goods have been fulfilled and shipped to you. Once you receive the goods this is when we mark your order as fulfilled - your first direct debit payment will be 30 days from this date. You will be informed of this exact date well in advance to ensure your payment schedule can be met.
How do I pay my deposit?
Deposit payment can be placed via any valid UK debit or credit card. If you are having trouble making this payment or your card details were rejected then please make sure you use the card which is registered to the billing address input in the applications process. Please make sure you carefully re-enter your card details, including the start or valid from date, end or expiry date and also the issue number where applicable. Your card issuer will usually redirect you to your 3D secure page, please enter all details in this page correctly. Please take note that Leader Floors cannot take card payments for finance orders over the telephone - if you're still struggling, you can pop into our local store and complete an in-store application via chip & pin.
Will this application leave a footprint on my credit record?
Yes, by applying for finance, there will be an entry on your credit record to state your record was searched by the lender. This does not state whether an application was approved or declined, only that it was accessed. The effects of one search will be completely negligible as normal with any credit application anywhere online. We do not recommend any customer applies multiple times in close proximity of each other - if you are unsure we ask that you please ask us first.
What if my credit score is poor?
If your credit score is poor, or you have very little credit history, then thanks to the AcceptPlus Technology, your application can still be accepted and with Close Brothers we have much higher acceptance rates than anywhere else in the UK. In some cases your application may be referred to an underwriter for further decision and you may be asked to provide further information, such as a utility bill for the person applying and the billing address. Please don't worry about this, it is just a safety-measure to ensure your application can be given a fair decision. If your score is poor, the application may still be declined, we cannot guarantee against this. Please contact us first if you're unsure.
I've been declined credit, now what?
This doesn't mean it's the end of the line. If you think that a declined credit application is in error, then we recommend you speak first with us to make sure everything was input correctly - we can then take it to Close Brothers if needs be to see if we can provide you any further advice. We don't see why a decision is made, however we may be able to provide advice on changing it to accepted. If we can't get the decision overturned then you may wish to speak with your local Citizens Advice Bureau, who will be able to help you to understand your credit history and provide advice on correcting any errors.
After you have been declined, in some circumstances you may be offered an alternative payment plan. This is at the discretion of Close Brothers and will only be offered in some select circumstances.
Once declined, you will be re-directed back to the checkout on Leader Floors, where you will be asked to provide an alternative method of payment in order to complete your purchase. If you are unsure how to pay, then speak with our friendly customer services team who may be able to advise on a solution.
I've been asked to provide proof of identity, how do I upload this?
Please follow the instructions in the email you will have received carefully - upload your proof of ID using the prompts on screen. Don't worry if you don't have access to a scanner, you can even use your smartphone camera to take a picture of your ID document. If you are doing this, please note that you must capture all of the important information as legible and blurry, illegible images may be rejected.
No, unfortunately due to the pricing structure involved with the lender, we are unable to allow discount codes to be used with finance orders. This is down to a number of reasons and is a step we have taken to ensure a sustainable finance model. If you are unsure about pricing, we recommend you contact us before placing your finance order and we can discuss pricing and even provide a finance-ready quote. We are also able to email through a link to begin your finance application if this is required.
Can I change my order after I've been accepted?
Yes, please speak to us as soon as possible to ensure your order can be amended before dispatch of your goods. If the goods have already been dispatched out to you then we may ask for a re-delivery fee in order to exchange the goods. If you wish to amend your order, just speak with us. We'll be able to advise on the best course of action, whether it's you returning part of the order or whether you wish to add more. If you're returning goods you must do so within 30 days of receiving them as is standard with any online purchase.
I've changed my mind, can I cancel my application?
Yes, with any credit application (and any online order in-fact) there is a 14 day cooling-off period in which you are allowed to change your mind. This starts from the moment you sign your credit agreement and is not the same as your 30 day returns period which applies from the moment you receive the goods. If you wish to change your mind about the credit agreement but would still like to purchase the goods, then please contact Leader Floors and we will be able to take payment in full over the phone via our website.
Once you decide to cancel the application, Leader Floors will be able to process a cancellation in-line with our cancellations policy outlined on the returns & refunds page. Your credit or debit card deposit will be automatically refunded at this point. Please allow up to 5 working days for the refund to appear on your card statement.
I've been paying for a few months and want to increase my direct debit, is this possible?
Yes, though in order for you to do this you would likely need to speak to the lender Close Brothers. You can reach close brothers on either 0800 151 2638 (Option 2) or by email at email@example.com. Close Brothers will be able to advise on the options available to you, whether this is increasing your direct debit repayments, or paying off the loan in full.
Can I change my delivery address?
No, unfortunately not. All orders placed by finance must be delivered to the billing address used by the person applying for finance. It's important that you are aware that we cannot under any circumstances deliver to an alternative address. Finance applications placed on our website cannot be collected in store. If you wish to collect your goods then you must place your order via an in store face-to-face application at our local store.
Consumer credit service provided by Close Brothers Retail Finance. Close Brothers is licensed by The Office of Fair Trading.
Close Brothers Retail Finance is a trading style of Close Brothers Limited - a subsidiary of Close Brothers Group plc. Close Brothers Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Registered Address: 10 Crown Place, London EC2A 4FT. Registered at Companies House Number 195626. For more information please visit https://www.closeretailfinance.co.uk/