At Leader Floors, we promise to provide our customers with a fast & reliable service, so that you can get your floor delivered with confidence. Whether you're choosing laminate, real wood or vinyl floors for your home or commercial property, you should be able to order online and have complete faith that you know exactly when and how your brand new flooring is going to arrive.
Delivering floors isn't easy, and delivering such heavy and fragile items comes at a price. In order for us to deliver our goods to you in the condition you expect, we need to ensure that products are packaged adequately, while providing a delivery service you can trust. Over the past 3 years, we've worked extremely hard with our UK delivery couriers to refine and shape our delivery service from start to finish.
That's why we've refined our delivery service and can now offer you more choice than ever before.
Order with confidence at Leader Floors.
In order for us to provide you with the quickest and most reliable delivery services, we use a number of different carriers. The carrier which we use will depend on which delivery zone your delivery postcode falls into and will also depend on which products you are ordering from us. Whilst we stock a huge number of products here within our own warehouse, we also order products from suppliers, meaning they may be dispatched via the supplier on a direct home delivery service. You will always be notified if this is the case. Postage costs and delivery time frames do vary by location and products ordered also. For a full estimate of how much you will pay, please add your products into your basket and proceed to step three of the checkout - delivery.
We use a number of local and national carriers to deliver your goods. These carriers have been hand-picked to offer the very best service possible, at unbeatable value for money. As is the nature of our products, delivering big, heavy & bulky boxes of flooring can be a difficult task, we've refined who we will work with, to ensure we balance value for money against the service which is provided by the carrier. You can rest assured that your goods are safe in transit with our reliable delivery carriers.
As many of our flooring products are big and bulky items, most of our goods are delivered on a palletised service with national couriers, which allows us to service the whole of the UK and Ireland with a fast turnaround and reliable, friendly service. To keep our services as simple as possible, we split various locations into different zones which are then split in sub-sections depending on your post code area.
Delivery Zone 1: United Kingdom
Delivery zone 1 consists of all United Kingdom addresses and is split into different post code groups based around surcharges put in place by our couriers.
Delivery zone 2 consists of all Republic of Ireland addresses.
If you are unsure how much a delivery to your post code will be, simply add the products to your basket and head over to our checkout. Once checking out you will be presented with a chance to enter your delivery information and our checkout will then calculate the delivery services available to your location, and will display a price for those services. These prices are the true cost that we're charged by our courier services to your location based on the goods you're ordering.
If you're still unsure which of the above delivery zones your postcode/delivery location falls into, then please ask our friendly delivery team, contact details can be found here, or just click the button below to email us directly.
We always endeavour to respond to every email within 24 hours.
Leader Floors offer a choice of different delivery services when ordering on our website, each with their own benefits. This means that when you're ordering from us, you know that you can specify exactly when and how you receive your new floor. We have worked closely with our couriers to ensure that we're offering the best possible services at value for money prices.
|Time (Working Days)||Delivery Time Slot|
|Mon - Fri | Choose a delivery day||2-3||Delivery window 8am - 6pm|
|Mon - Fri | Next day||Next working day||Delivery window 8am - 6pm|
|Saturday | AM||Next working day||Delivery window 8am - 1pm|
Please bear in mind that all delivery services will need to account for the product delivery lead times as well. As an example - if your product is on a 3-5 working day delivery lead time, then your earliest date available for delivery will be 5 days away, unless a next day shipping option is available on that product.
Not all options are available in the checkout, if you require an unlisted service please contact our delivery team.
Monday - Friday | Preferred day
This is our standard economy delivery service. Your order will be dispatched for delivery on the day which you choose at the checkout. As this is a 2-3 working day service you won't be able to select a delivery date for sooner than that. This service is our lowest priced delivery service and your delivery window will be anytime between 8am - 6pm on your chosen delivery day.
Monday - Friday | Next day / Same day dispatch
This is our premium express delivery service. Provided your order is placed before the daily dispatch cut-off of 12pm on a weekday, then your order will be dispatched the very same day, for delivery the following working day. This is a premium service designed for those customers where speed is essential and you cannot wait to receive the products. This service uses a delivery window of between 8am - 6pm the next working day.
This service is designed for our customers who work Monday - Friday, or would simply prefer the ease of the delivery turning up on a Saturday, when you've got the full day to relax. Your order will be dispatched for delivery to you on the Saturday. If you choose to have your goods delivered on a Saturday, then they will arrive between the hours of 8am - 1pm. This ensures you're not waiting around wasting an entire Saturday and can still spend time doing what you want to do.
When your order is ready to be dispatched, you will be contacted via a dispatch email which will contain both your chosen delivery service info and the chosen delivery date. This email will also include important delivery information, some of which is listed below. We recommend all customers familiarise themselves with this information to ensure issues are kept to a minimum on the day.
If you wish to change your delivery date after you have ordered, you must inform us as soon as possible before the goods are sent out for dispatch. If your goods are dispatched and you are not going to be available for delivery, you must contact us to inform us so we can make arrangements to change the delivery date. In some circumstances, we may be able to change this around free of charge but please be aware, you may be subject to a re-delivery fee if the delivery has been sent out on the carriers vehicle, or if the delivery has already been attempted. Please speak with our customer services team if you're unsure.
On the day of your delivery
All deliveries will be attempted between the hours of 8am - 6pm, unless you have selected a premium service. These services are listed above, with the estimated delivery windows for each service outlined as well. As we use a number of local, national and supplier based carrier services, it may not always be possible for us to provide an exact time for delivery. If you wish to track your delivery after it has been dispatched, please contact our customer services team who will be able to source an estimated time of arrival, or provide you with contact details & a consignment number of the carrier which your delivery has been dispatched with. If we can't provide this information, we will contact the courier ourselves and relay all information back to you.
As is standard in our industry, all couriers are only able to deliver items to the kerbside of your delivery address, and are not permitted to enter your property. Please remember, your delivery may be heavy & bulky, so we recommend that there is adequate help available to bring the delivery indoors. It's entirely possible that your order may be delivered on a large delivery truck, so please do let us know if there are likely to be any access problems, and we can inform the courier that a lighter vehicle is required.
If you have ordered flooring and accessories, they may arrive on separate delivery vehicles as different consignments. We take this step to ensure the safety of your goods when being transported to you. Flooring will be banded and palletised whereas your accessories & sometimes underlay, which can often be fragile, will be packaged securely in boxes or longer tubes to ensure better protection from damages.
If we are unable to deliver your order because you were not available on the agreed delivery date, or if there is a problem with gaining access to the road/property which we've not been made aware of, you may be liable for a re-delivery fee.
Checking your goods
Problems with deliveries are very rare, but because of the nature of the products we ship we always recommend that every customer checks their order when it is delivered for any obvious sign of damage or unsuitability. Our carriers are instructed to allow each customer a 15 minute window in order for them to check goods upon delivery. If you are not fully satisfied with the condition of the goods at the point of delivery, we ask that you mark down on the drivers delivery note that the goods are signed for and received 'damaged'. We understand that damages or issues may not be immediately visible and a thorough check may not be possible in the 15 minute window. So we ask all customers to check goods thoroughly and inform us of any damage or unsuitability within the first 48 hours. This should be long enough for you to give the goods a thorough once over and identify any problems.
This will allow us to quickly rectify any problems and ensure that replacements can be issued.
We're on your side
We sell the highest quality products from some of the most reputable brands and factories around the world. Although we have 100% confidence in the quality of our floors, there are sometimes occasions where problems may arise with a fitted floor, which could be down to a manufacturing issue or an installation issue.
In the event that this happens, we will carry out a full investigation on the problem, and we will pursue a satisfactory response from the manufacturer. In some cases we may request to carry out a site inspection at the property. We advise that after installation a few spare boards are retained, and should any problems occur with the product, these spare boards can be sent to the manufacturer for testing on the batch of flooring. If a sample piece cannot be provided, this can affect our ability to support your claim under warranty.
Click & collect
If you're a local customer (or perhaps you like travelling?), you are able to collect your goods in store free of charge. Simply add the items you wish to purchase into your basket and at the delivery step please select 'Click & Collect' from the shipping options. Currently this is a pre-booked service by appointment only, we will call you after you have purchased from us to book an appointment with you. If your product has a delivery lead time displayed on the product page, then this will not be immediately available for collection.
Appointment slots are currently 12pm -3pm daily, once we have contacted you and allocated an appointment slot, you will be able to collect your order from our local branch in Hartlepool. Full branch details and directions to us can be found on our store's page here.
When you choose to collect in store, please bring with you a valid form of ID (drivers license/passport) and a copy of your order acknowledgement email. You will be required to sign a collection note upon your arrival, so it's important that you bring a signed bank/credit card for signature verification.
Planning your job & booking tradespeople
We strongly advise against pre-booking tradespeople/fitters to complete a job involving your goods until after you have received the delivery. We cannot be held responsible for any costs incurred by you due to delays in shipping, faults or damages. We encourage all customers to order well in advance if you are working to project schedules and completion times. This allows us and you plenty of time to remedy any potential issues before any potential deadlines are missed.
Delivery addresses & fraud protection
As an Internet retailer, we must always be vigilant when it comes to identity fraud. As such all customer orders are fraud screened for security reasons, including delivery and billing addresses. When a particular transaction is flagged by our fraud security system, we may sometimes need to contact customers for extra information. Please do not worry, this is simply to make sure that you are 100% who you say you are. It's there for your protection!
Because all customer orders are fraud screened against the details which you provide us when ordering online, we are unable to dispatch any goods to an alternative address after an order is placed. If you cannot accept delivery at your given delivery address, please contact us to discuss what options are available to you. We may in some cases require you to re-place your order at the new delivery address, and your initial order will be cancelled and refunded immediately.
If you're still unsure on any of the above information, then please ask our friendly customer services team, who can be contacted here, or just click the button below to email us directly.
We always endeavour to respond to every email within 24 hours.