Send us a Message
If you have any questions at all about our website, our products or an order you have already placed on leaderfloors.co.uk, please email us using the button below. For existing orders, please ensure that you include your order reference number, which can be found in the subject line of your order acknowledgement email. We always endeavour to respond to every email within 24 hours.
If you have a complaint or would like to escalate an issue to the management team at Leader, please email firstname.lastname@example.org and we'll aim to get back to you within 24 hours with a response.
We can always be reached easily and conveniently via our social media accounts, where we can provide tips and advice or answer any of your less urgent questions. Keep in touch via the buttons below. (Please follow us!)
Call our Friendly Web Team
For more urgent questions, or if you would like to place an order over the telephone, please give us a call on the number listed below during office hours. If your question is regarding an order which has already been placed please make sure you have your order reference ready. This will help to ensure our team can quickly and easily locate your order and provide assistance!
Delivery questions? Call our Transport Team
Got a question about your delivery? Our friendly Transport Team are available during office hours to help! We'll be able to answer any questions relating to new or existing deliveries and can even advise on our special price on application delivery services such as Saturday deliveries.
Send us a Message
If you prefer to see your products before buying, you can visit our local store in the coastal town of Hartlepool, Teesside, which is situated in the north east of England. To get directions to our store, please follow the link here.
Unfortunately, despite our best efforts, not every item which is available on our website is on display or in stock in our retail store. Due to our large range of products, some items are ordered in specially on a per-order basis. To avoid disappointment when choosing to visit our store, please contact us to confirm the availability of any online products before you visit. If the item is not currently on display in our store, we will try our best to make it available with reasonable notice.
Call the Store
If you have any enquiries about our retail store, please give us a call on the number below during open hours. Please note, our retail store staff will not be able to provide any customer service related information for any orders made on our website, ebay or Amazon eCommerce stores. If your call is regarding an online order, please contact the customer services number which is displayed in the left hand section of this page.
Calls to geographic numbers are charged at the UK national rate, which can be found on the gov.uk website. International call charges may vary, please check with your operator before making the call if you are unsure. Alternatively, email us first with a preferred telephone number and we can call you!
Store Opening Hours
|Monday - Friday||09:00 - 17:30|
|Saturday||09:00 - 15:00|